Click on a keyword below to receive a text with information to Δ. If you want to receive this information on a different phone number, click here to enter that number.
Text the keyword you like to 611611 Δ. Or, enter your phone number below and click on a keyword. We’ll text you more information.
To update your data settings in order to send MMS and access the Internet, text APN to 611611 or click here.
To check if your phone is compatible with our network, text the word BYOP to 611611 or click here.
For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here.
To access a self-service menu with a list of all our help keywords, text the word HELP to 611611 or click here.
For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here.
To Opt-In to receive SMS communications from TracFone, text the word JOIN to 611611 or click here.
Using another phone, you can report your lost/stolen device. Text the word LOST to 611611 or click here.
To look up your phone number and Service End Date, text the word PHONE to 611611 or click here.
To transfer your number from another company or activate your service with a new number text PORT to 611611 or click here.
To reactivate your service from any mobile phone, text the word REACT to 611611 or click here.
To obtain instructions about features related to your phone's screen, reply SCREEN to 611611 or click here.
To receive the toll-free number to contact SmartPay, text the word SMARTPAY to 611611 or click here.
To check the required data needed in order to bring your phone into our company, text the word SWITCH to 611611 or click here.
For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here.
For instructions on setting up and managing Wi-Fi on your phone, text WIFI to 611611 or click here.
for a mobile tutorial, text your phone's model code to 611611
Click here to learn how to find your phone's model code, or use our dropdown menus below.
To determine your phone's model code, go to the Settings or Option menu on your phone and select About Phone or About Device.
Find your phone's model code below